These methods are as follows:

  • Arbitration: Arbitration is the submission of a dispute, by agreement of the parties involved in that dispute, to one or more impartial persons for a final and binding decision. The impartial person(s) deciding the matter, typically known as an Arbitrator(s), normally provides the parties with a written decision within a specified time period, as agreed by the parties and the Arbitrator(s).
  • Mediation: Unlike arbitration, mediation is a non-binding process conducted by an impartial third party, known as a Mediator, whose purpose is to facilitate communication and negotiation with the objective that the parties reach a voluntary decision to the dispute.
  • Fact-Finding: Disputes can occur because the parties are in disagreement regarding relevant facts involved in or which caused the dispute. A Fact-Finder is a third party neutral who is appointed by the parties to gather and review the facts of the dispute and to provide the parties with an oral or written opinion as to the proper interpretation and/or application of the facts to the disputed matter. The Fact-Finder's opinion is non-binding on the parties.

Typically, the services provided in connection with one or more of the above methods are associated with employment or business related issues and disputes.